Rocksmith has lost all progress

[raptorz3]

Hey guys. I went to play my Rocksmith 2014 pc edition and it asks me to sign into my uplay account. I put my email address and password  and it asks for my cd key activation code, the same one I used for the past 6 months, but it says there was a error processing the key I entered. when I skip it, the game acts like its brand new and asks me what kind of guitar i'm using etc. if I go into my steam account, it still has all my info,hours played, level achieved etc. I'm not sure if its a uplay issue or a stem issue. unfortunately there are no phone #s to call for help and the help section for uplay and steam are useless. any ideas would be helpful. I usually play 3-4 times a week and I miss it greatly. thanks. todd

[raptorz3]

well after hours of problem solving I found out my computer was blocking my Uplay account from connecting.  I had to figure out how to get it to connect again. once I did ...wala! I am back up and running again. made my week.