You resolved an issue for a user in the help forum but didn't explain how.. if you locked the thread would you mind unlocking it and posting the steps to resolve, for the benefit of future readers? Thanks in advance!
I didn't lock the thread (if it is locked) because I'm not a mod and can't do that. Also, your link pretty much answered the question, that's why I didn't post a specific explanation. I can still do that if you want me to.
