At least they are being honest. As far as the pc goes, thats up to you. Things break, time to bite the bullet and buy a new pc. A better one... :D If you are using steam, then yeah as said the profile should automatically change over. Once you install steam/RS on your new machine (using your account details) then the profile will be there the first time you load up. If you are using another version then haha! Get the laptop back from the shop, pull the HDD out yourself, plug it into your new pc (you may need to buy a cheap HDD caddy), get your dlc folder off it and paste it into your new dlc folder. Should be seamless, if you use the legal route. I got the new computer, installed RS2014 and copied all my CDLC from the dlc folder in the old computer. All the Pre installed songs work perfectly. All the CDLC songs show up in the main song list but wont play. It just freezes. I feel like I'm missing something