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We do not provide any support for cracked or pirated copies of the game
If you're unable to login to ignition (The CDLC Search) please make sure to do the following:
Use a browser such as Chrome and Firefox. (IE & Edge is not supported at the time).
Try logging out and back in, then try visiting http://ignition.customsforge.com
Clearing your Browser Cache.
Using a tool such as CCleaner to remove all cookies from your browser.
Try Incognito Mode to see if it works there
Try another device, such as your cell phone to see if it works there.
Submit a Support Ticket